Refund Policy
Thank you for choosing Srotam. We are dedicated to offering authentic spiritual products rooted in Hindu tradition and intention. Due to the sacred nature of our products, we maintain a careful and transparent policy to ensure fairness and product integrity
Cancellation Policy
We do not accept cancellation requests after 1 hour of placing an order. Once an order is placed and confirmed, we start processing it immediately to ensure prompt delivery to our customers. Therefore, we cannot guarantee cancellation after this timeframe.
Cancellation Charges Policy:
Srotam does not charge cancellation fees to customers who cancel their orders within the 1-hour window.
Any cancellation fees won’t be charged in case Srotam has to cancel an order unilaterally due to unforeseen circumstances (stock unavailability, logistics constraints, etc.), and the full amount will be refunded.
This ensures fair treatment for both parties in accordance with government e-commerce guidelines.
Refund & Replacement Policy:
We offer a 1-day replacement policy for items that are damaged, defective, or if you have received the wrong item. To be eligible for a replacement, you must contact us within 1 day of receiving your order and provide proof, such as unboxing videos and images (Mandatory).
Any items that have been damaged or washed by the customer, not sent in their original packaging, or not in their original condition are not eligible for return or replacement.
Due to the personal and spiritual nature of our products, Srotam does not accept returns for refunds once the product has been delivered.
However, if you receive a damaged, defective, or incorrect item, please contact us within the specified time, and we will be happy to offer a replacement or appropriate resolution.
Replacement Process:
- Initiate Request: Contact us within 1 day via WhatsApp or email if you need a size change. Provide your order number and the new size.
- Return Product: Send the unused product back to us in its original packaging.
- Verification: We’ll inspect the product. Once approved, we’ll proceed.
- Replacement Fee: A flat fee of ₹100 will be charged for approved size exchanges, covering shipping and handling.
- Receive Replacement: After payment, we’ll dispatch your new size and provide a tracking number.
Complaint Acknowledgment & Resolution Timelines:
Once a complaint is raised via email or our support channels, our team will acknowledge the complaint within 48 hours.
We aim to resolve all customer complaints within 5 days from the date of receipt.
For quick assistance, please email us at in or call us at (Mon-Sat, 10 AM-6 PM).
Note: In case of unforeseen circumstances, the brand reserves full right to void the shipment and process a refund in case of the applicable order.
Please note that Srotam reserves the right to refuse any returns or replacements that do not meet our policy guidelines. If you have any questions or concerns about our refund and return policy, please contact us at 080 401 96783 (Mon-Sat, 10 AM-6 PM) or email us at [Email]
Thank you for shopping at Srotam.
