Shipping Details

At SROTAM — Sacred Adornments, every order is packed with devotion and dispatched with the utmost care to ensure your sacred pieces reach you safely and swiftly. All online paid orders are processed and dispatched on the next working day from the date of purchase. We ship Monday through Saturday, excluding Sundays and public holidays, during normal working hours.

 

Order Processing & Delivery Timeline

Once dispatched, standard orders are typically delivered within 5 to 6 working days, while customised orders may take between 5 to 9 working days depending on the nature of the personalisation. For customers in major cities, express delivery is available with an estimated delivery window of 4 to 5 working days. Please note that all delivery timelines are calculated from the date of dispatch and not from the date of order placement.

 

Our Courier Partners

To ensure your order reaches you in the finest condition and in the shortest time possible, we ship exclusively through trusted and reputed courier partners including Shiprocket, Bluedart, and Delhivery. For remote locations or areas where standard courier delivery is unavailable, we will make every effort to dispatch your order via Government Registered India Post, although this cannot always be guaranteed. In exceptional cases where doorstep delivery is not possible, the recipient may be requested to collect the parcel from the nearest delivery centre.

 

Shipping Charges & GST

All online paid orders above Rs 499 within India are shipped completely free of charge. For multiple unit orders, any applicable delivery charges are calculated based on the weight and destination of the order. All prices on SROTAM are inclusive of GST as per Government of India regulations, and we are fully GST compliant. For international shipping enquiries, please write to us at [email] and we will be happy to assist you.

 

Damaged or Tampered Packages

Your sacred pieces deserve to arrive in perfect condition. In the unlikely event that you receive a package that appears damaged, tampered with, or in poor condition upon delivery, we request that you refuse to accept the package and immediately contact our team at [email] with your Order ID. We will promptly arrange a reverse pickup at no cost to you and dispatch a brand new replacement free of charge. Please ensure that the original product tag and packaging remain intact when returning the product to us.

 

Cancellation Policy

If you wish to cancel your order, please write to us at [email] with your name and Order ID within a hour of placing the order. Once an order has been packed or dispatched from our end, it cannot be cancelled. While most orders are final once placed, we encourage you to reach out to us regardless and we will do our very best to assist you with the most suitable option available.

 

Refund Policy

At SROTAM, a refund will be considered only in cases where we are unable to issue a replacement for your product. Once we receive the returned item, our team will inspect it for quality, completeness of original packaging, and all included accessories. If the return is approved, a refund will be initiated to your original payment method or any other mutually agreed method. The credit will reflect within a few business days, depending on your card issuer’s or payment provider’s policies.

 

Replacement Policy

All sales at SROTAM are final, and products are non-returnable under ordinary circumstances. We do not offer refunds or replacements for defect-free products returned on the basis of personal preference, look, or feel. Please note that minor variations in colour, shade, or texture are natural characteristics of gemstone and handcrafted products and do not qualify as defects.

However, if your product has a genuine manufacturing defect or has been significantly damaged in transit, we will gladly offer a replacement at no additional cost. To raise a replacement request, please write to us at [email] with clear images and video proof of the defect along with your shipping box and label. The product must be unused, in its original condition, with all original packaging and accessories intact. Upon receipt, the item will be thoroughly inspected by our team. Replacements are issued only after investigation confirms a genuine defect. In cases where no defect is found, courier charges both ways will be borne by the customer.

 

Get in Touch

For any shipping, cancellation, refund, or replacement queries, our team is always here to help. Write to us at [email]or visit us at www.srotamstore.com. We are here to serve you with devotion.